Last Updated: February 17, 2026
At Shambhu E-Solutions Pvt. Ltd. (accessible from https://shambhu.in), the privacy of our visitors and clients is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Shambhu and how we use it, specifically regarding our WhatsApp Business API services.
1. Information We Collect
When you register for an account or use our API services, we may collect the following:
- Personal Identification: Name, Email address, Phone number, Company name.
- Meta Business Data: WhatsApp Business Account (WABA) ID, Phone Number ID, and Access Tokens required to connect with Meta's servers.
- Communication Logs: We process message logs (status, timestamps, message IDs) to provide analytics and billing. Content is encrypted and processed according to Meta's data retention policies.
2. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain our WhatsApp API gateway.
- Authenticate your connection with Meta/Facebook.
- Send you technical alerts, updates, security notifications, and administrative messages.
- Analyze usage trends to improve server performance (99.9% Uptime).
- Prevent fraudulent use of the API.
3. WhatsApp & Meta Compliance
As a tech provider interacting with the WhatsApp Business Platform, we strictly adhere to Meta's data policies:
- We do not sell your customer's phone numbers or message data to third parties.
- All messages sent via our API are processed through Meta's official servers.
- We recommend clients obtain proper opt-in consents from their customers before sending messages, as per WhatsApp's Business Policy.
4. Data Security
We implement enterprise-grade security measures to protect your data:
- Encryption: All API keys and access tokens are encrypted in our database.
- SSL/TLS: Data transmission between your application, our servers, and Meta is secured via HTTPS.
- Access Control: Only authorized personnel have access to backend infrastructure for maintenance purposes.
5. Third-Party Sharing
We do not share your personal data with advertisers. However, functional data is shared with:
- Meta Platforms, Inc.: To facilitate message delivery on WhatsApp.
- Payment Gateways: To process subscription payments (e.g., Razorpay/Stripe) securely.
- Legal Authorities: If required by law to comply with a subpoena or legal process.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: customercare.sespl@gmail.com
Website: https://shambhu.in